Order Pilot
Nobody types orders again.
Emails, texts, WhatsApp, voicemails and PDF purchase orders become structured, priced draft orders while you sleep. You review each one in ten seconds and create it in one click. About 6 hours of re-keying saved per 200 orders.
Every channel, one inbox
Your customers don't change a thing.
Chefs order at 11pm from a phone in a dry store. They text, they email, they leave voicemails, they forward purchase orders. Order Pilot reads all of it, so the answer to "can we still just text you?" is yes, forever.
Texts and WhatsApp, read like a human reads them.
"hey can we get 10kg brisket, 5kg chuck for tmrw 🙏" becomes two priced lines and a delivery date. The customer is matched by their phone number, the products by how that customer talks, and "tmrw" by the calendar.
- Shorthand welcome. kgs, doz, "the usual", nicknames and typos all resolve against that customer's history.
- Emoji tolerated. The 🙏 is appreciated but not invoiced.
As it arrives
hey can we get 10kg brisket, 5kg chuck for tmrw 🙏
Marco's Bistro · Tier 2 pricing · usually orders Wed and Fri
Emails and PDF purchase orders, lines and all.
A one-line email works. So does a 14-line purchase order PDF from a buying group. Order Pilot reads the attachment, keeps the customer's own order numbers, and drafts every line against your catalogue.
- "Usual Friday order" understood. It reads that customer's standing pattern and drafts it.
- PO numbers preserved. The customer's reference rides through to the invoice.
From the email inbox
"Usual Friday order thanks mate, plus 3 doz chooks"
14 lines read · customer PO number kept · draft ready
Voicemails, transcribed and drafted.
The 5am voicemail you used to play three times with a pen in your hand is transcribed, matched to the caller, and drafted before you're in the coolroom. The recording stays attached in case you want to hear the tone of "if you've got it".
- Caller matched by number. Sam's mobile means Sam's pricing.
- The audio rides along. One tap to replay the original.
From the phone
"G'day it's Sam, can you throw on two bodies of lamb for Thursday, and some of those thick snags if you've got them..."
2 x lamb carcase · 5 kg thick beef sausages · deliver Thu
The ten-second review
You review. It never creates an order on its own.
Every draft waits for a human. You scan the lines, fix the odd one, hit create. That review takes about ten seconds, which is how 200 orders stop costing you 6 hours of typing.
Priced, dated and matched before you look at it.
- That customer's tier. Lines are priced from your four-tier pricing engine plus any per-customer overrides.
- GST handled per line. Fresh meat drafts GST-free; the pies don't. Correct on the draft, correct on the invoice.
- Dates read from words. "tmrw", "Thursday", "next Tues" become delivery dates against your order cut-offs.
Ten seconds of review, one click to create.
It learns your shop
Fix "usual snags" once. It's matched forever.
Every correction you make teaches Order Pilot how your customers talk. The shorthand, the nicknames, the "you know the ones". Each fix makes the next draft sharper, shop by shop, customer by customer.
Your customers' language becomes a dictionary you own.
- Per customer. "The good mince" can mean something different at every cafe, and that's fine.
- Visible and editable. Every learnt match is on screen, not buried in a model you can't see.
- Never guessing silently. A line it can't match with confidence is flagged for you, not invented.
Guardrails
It drafts. You stay the captain.
Order Pilot has hard limits, on purpose. The judgement calls stay with the person who knows the customer.
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It never overrides a credit stop
A draft for an account on credit stop is drafted and parked, clearly flagged. It will not become an order until a human decides the account is right.
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It never invents a line
Anything it can't read with confidence is marked "needs you", with the original wording beside it. An honest question beats a confident mistake.
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The original message rides along
The chef's exact words travel on the order to the pick list and the bench. "Cut thick for braising" arrives at the saw, word for word.
Retire the 6am typing shift.
Twenty minutes, your own numbers, no obligation.